Frequently asked questions



What size should I order?

1Your Size
When buying online it can be hard to know what's the perfect size for you, so in order to make sure you can order your garment with the perfect fit, we have made sure to add a sizing guide below all items on the website. Our sizing is true to size unless stated otherwise, so if you wish for an oversized fitting we would recommend for you to order a size larger than your perfect fit. If you still have doubts make sure to contact us via email info@herping.es and we will be more than happy to help.

Orders and Deliveries

1Payment method
We accept Visa, Mastercard, Apple Pay, Google Pay and PayPal.
2How do I use my discount code?
Before making payment, you will be provided with an option to apply your discount code.
3Can I use more than one discount code?
It is very likely that discount codes cannot be accumulated if more than one can be applied. It is also possible that the discount codes are not valid for some offer products.
4Can i modify my order?
Once you have placed your order and been charged, we cannot modify the components. If you have had a problem with your order, we will be happy to help you. To do so, chat with us through the channels indicated on the contact page.

Returns and Refunds

1Returns
Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
2Refund
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Late or missing refunds If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@herping.es. Sale items Only regular priced items may be refunded. Sale items cannot be refunded.
3Exchange
To return or replace the product you must contact us via email, WhatsApp or Instagram.

Other questions

1Contact to HRPG
For any questions or queries, remember that you can chat with us on WhatsApp and Instagram and contact us via email at Info@herping.es